Charmagne built her career through persistence, adaptability, and a deep belief in learning by doing. Today, as Senior Manager of Member Experience at Opportunity@Work, she helps shape programs that connect people and partners with the resources they need to advance skills-first hiring nationwide.

Her path began in retail, where she honed her problem-solving and relationship-building skills. When she transitioned into tech during the early startup boom, she discovered how her curiosity and drive could open doors — even without a degree. That first customer support role was life-changing: it introduced her to project management, cross-functional collaboration, and the power of delivering exceptional experiences. Over time, she earned certifications in Customer Success Management and Data Analytics, complementing what she had already mastered on the job. Yet, Charmagne also faced the “paper ceiling.” Despite her proven skills, she was once turned away from a People Operations role simply because she didn’t have a bachelor’s degree — a moment that reinforced how talent can be overlooked when systems prioritize credentials over capability.

Charmagne’s advice to other STARs is clear: “Never stop advocating for yourself. Don’t let a résumé tell an incomplete story about what you can do.” She believes that challenging narrow definitions of talent — and supporting one another along the way — can help transform workplaces for the better. Her journey is proof that when opportunity meets determination, skills can shine brighter than any degree.